Search It Local
Terms and Conditions
To complete the purchase of your service with Search It Local you are required to agree to our Terms and Conditions. These have been supplied to you below.
Please read through the document in full, fill out your details and submit to go ahead with your purchase.
No exchange of services can occur until this document has been signed and supplied back to the issuer, Search It Local.
By completing this form you agree to the terms and conditions pertaining to the service as outlined within the document.
By signing you also agree you have read the terms and conditions in full and understand them in their entirety.
You also agree that you understand your responsibilities related to the successful and timely delivery of this service, as they have been explained to you in this document and the product proposal.
You understand that delay or failure to comply with the reasonable requests of the service vendor (Search It Local) may negatively impact their ability to provide the agreed upon service.
Search It Local Terms and Conditions
ABN: 21 426 486 497
1.1 In these terms and conditions, unless the context otherwise requires:
Australian Consumer Law –
means schedule 2 of the Competition and Consumer Act 2010 (Cth) and any equivalent state or territory legislation.
Consequential Loss –
means any loss, damage or costs incurred by a party or any other person that is indirect or consequential, as well as loss of revenue; loss of income; loss of business; loss of profits; loss of production; loss of or damage to goodwill or credit; loss of business reputation, future reputation or publicity; loss of use; loss of interest; losses arising from claims by third parties; loss of or damage to credit rating; loss of anticipated savings and/or loss or denial of opportunity.
Consumer Guarantee –
means a right or guarantee You may have under the Australian Consumer Law or other rights in relation to the supply of goods or services (such as terms implied into a contract) that cannot lawfully be excluded.
means the contract for the supply of services between Us and You consisting of the Order Form and these terms and conditions.
Initial Term –
means the initial term of the Contract described on the Order Form or Proposal.
means a written notice given in accordance with clause 7.
Order Form –
means the request for Services made by You and accepted by Us.
Packages offered by Us that includes Search Engine Optimisation services(SEO), Adwords , GMB SEO, Web Design, TLC or any other of our packages.
means:(a) the Price for the Packages as sent to You by Us in an email time to time; or (b) if any other amount is agreed in writing between You and Us, then that amount.
any Package offered by Us that includes search engine optimisation services, Adwords, Websites, TLC or other services we provide.
means the services to be supplied by Us to You as described in the Order Form.
means the Initial Term or any subsequent Contract Term pursuant to any renewal of the Contract.
We, Us or Our –
means E Media Group Trading Trust as trustee for the E Media Group Trading Trust (ABN 21 426 486 497) trading as Search It Local.
means the website at www.searchitlocal.com.au.
You or Your –
means the person or company described as the client on the Order Form.
2.1 The Contract applies to all services supplied by Us to You. The terms of the Contract may only be varied by written agreement between Us and You.
3. Terms, Renewal and Termination
3.1 The TLC Package is paid on a quarterly basis and is automatically renewed unless you give us notice in writing on COB the day before your renewal.
3.2 If the Services include a Adwords Package, unless You give Us prior Notice, at the end of the Initial Term and each subsequent Term the Contract will automatically renew for a further Term of three months.
3.3 If the Services include a SEO Package, unless You give Us prior Notice, at the end of the Initial Term and each subsequent Term the Contract will automatically renew for a further Term of twelve months.
3.4 If you wish to cancel your subscription you will need to give US NOTICE IN WRITING TO ANY NOMINATED EMAIL before close of business the day before your renewal date. If you fail to do so your subscription will be renewed for another subsequent term.
3.5 You may tell Us that You do not want to renew the Contract or that You want to change Your Package by giving us Notice at any time. Such changes will take effect as follows:
(a) in the case of Notice that You do not want to renew, the Contract will terminate at the end of the then current Term; (b) in the case of a change of Package that reduces the total amount of Services, the change will be effective upon renewal of the Contract for the next Term unless agreed otherwise between You and Us; and; (c) in the case of a change of Package that increases the total amount of Services, the change will be effective upon renewal of the Contract for the next Term unless agreed otherwise between You and Us.
3.6 We may tell You that we do not want to renew Your Contract or that We want to change the Services we provide to You by giving You at least 30 days Notice. Such changes will take effect as follows:
(a) in the case of Notice that We do not want to renew, the Contract will terminate at the end of the then current Term; (b) in the case of a change of Package that reduces the total amount of Services, the change will be effective upon renewal of the Contract for the next Term; and (c) in the case of a change of Package that increases the total amount of Services, unless set out otherwise in the Notice, the change will be effective immediately
4. Price and Payment
5. Goods and Services Tax (GST)
6. Your Obligations
6.1 You must respond in a timely manner to all reasonable requests made by Us in relation to the provision of the Services. These include giving Us ongoing access to Your website, Your Google account, Facebook Business Manager, and any other online accounts that are relevant to the Services.
6.2 You must thoroughly review your Package once complete. There is a strict limit of one revision round. This includes but is not limited to landing pages, emails, Facebook ads, Google ads, and other materials included in the Package. Further revisions will incur a fee at $110 per hour (including GST).
6.3 If we do not receive notice to approve campaign-related decisions (including but not limited to offers, copy approval and asset approval) within 10 working days of initial contact, we reserve the right to make approvals and proceed with your campaign. We will provide you with reasonable advance notice of this via the email address associated with your account. If, after such notice, you fail to reply, approval will be granted by us and we will advance your campaign on your behalf
7.1 ALL CANCELLATIONS WILL NEED TO BE DONE IN WRITING TO ONE OF OUR NOMINATED EMAIL ADDRESSES. If you wish to cancel your subscription you will need to give Us Notice before close of business the day before your renewal date. If you fail to do so your subscription will be renewed for another term.
7.2 We may give a Notice to You by email to the email address nominated on the Order Form. Unless proven otherwise emails (including any attachment) are deemed to have been delivered at the time the email is sent unless We receive a notification of delivery failure within 24 hours.
8. Warranty and Liability
8.1 We make no warranty that search engine optimisation will generate any increase in sales, business activity, profits or any other form of improvement for Your business or any other purpose. Although We will use due care and skill in providing search engine optimisation services, We cannot guarantee improved rankings in any particular search engine.
8.2 With the exception of Consumer Guarantees, We exclude: You may tell Us that You do not want to renew the Contract or that You want to changeYour Package by giving us Notice at any time. Such changes will take effect as follows:
(a) any term, condition or warranty that may otherwise be implied into this Contract; (b) any liability for loss or damage incurred as a result of or in connection with the Our negligence; and (c) any liability for Consequential Loss.
8.3 Our liability in respect of any breach of or failure to comply with any Consumer Guarantee is limited to (at Our option) to supplying the Services again or payment of the cost of having the Services supplied again.
9.1 If You default in performing Your obligations under the Contract and We incur expenses in enforcing our rights (for example and without limitation, expenses incurred by Us in recovering any moneys owed by You to Us), You must pay those expenses to Us on demand, including all legal costs on a full indemnity basis.
10. Unanticipated Events
10.1 We may cancel or suspend delivery of any of the Services in the event of any delay or non-performance due directly or indirectly to wars, terrorism, strikes, lockouts, delays or defaults of manufacturers or suppliers, act of God, or any other cause beyond our reasonable control.
11.1 The Contract constitutes the entire agreement between Us and You for the supply of Services.
11.2 The Contract will be governed by the law of New South Wales. Both We and You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of that state.
11.3 The invalidity or unenforceability of any provision of the Contract shall not adversely affect the validity or enforceability of the remaining provisions.
11.4 Neither Our failure nor Your failure to enforce any term of the Contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.
11.5 I understand that this agreement is ongoing and will automatically renew for the next subsequent unless I provide notice of my termination of the agreement prior to the expiry of the term. I understand that the price for each term will be automatically debited from my account at the beginning of each term.
11.6 I have read the Search It Local Terms and Conditions and agree to be bound by them.
12. Cancellation Terms and Conditions
We value your time, our time & the service that we provide.
We request that payments for all services are made prior to the commencement of work on your chosen service. If you choose to cancel your services AN APPLICABLE CANCELLATION FEE WILL BE APPLIED.
Our cancellation fee is scaled depending on how far into the service contract you are when you choose to cancel.
See below for applicable cancellation fees:
(Time Period A) Cancellation within 1 week: A cancellation fee of 45% of the total service cost for one contract term.
(Time Period B) Cancellation within 2-3 weeks: A cancellation fee of 60% of the total service cost for one contract term.
(Time Period C) Cancellation after 3 weeks: The full service cost of the contract term will be applied.
All cancellations MUST BE SENT IN WRITING to firstname.lastname@example.org.
You will receive a confirmation of cancellation. If you do not receive a confirmation within 48hrs, your request to cancel may not have been received and is not applicable. Therefore, you must re-send your request.
You may call us to ensure we have received your cancellation request, however, verbal cancellations will not be accepted.
If your second cancellation request is past the initial time period of your first request, you must provide a screenshot of the previously sent email, including a date stamp, for it to be considered.
The service we provide is to the business you own or manage, therefore, we cannot waive cancellation fees due to personal circumstances.