Google My Business (GMB) is one of the most powerful tools you can use to improve your Local SEO and online visibility.

If you’re a local business, it’s not enough to just claim your GMB listing.

By optimising your listing to appear when consumers in your local area search for products and services online, you can generate free exposure that drives both website traffic and foot traffic.

Take a look at Victorian based massage experts, Ittah Traditional Thai Massage (Remedial Massage & Relaxation Massage), to see how important it is to optimise your GMB if you want to boost your local SEO results and generate leads through your listing.

Ittah Traditional Thai Massage GMB

Local SEO Case Study: Ittah Traditional Thai Massage

Did you know that businesses with a complete and accurate GMB listing are:

✓  2.7x more likely to be viewed as reputable

✓  Get 7x more clicks

✓  70% more likely to attract in-store visits

✓  Twice as likely to lead to a purchase

By optimising for local SEO, your potential customers will be able to see:

  • Your business name
  • Your business address
  • Your business phone number
  • Photos of your business
  • Online reviews
  • Directions on Google Maps

This makes it easy for people to call, email or visit your brick and mortar store. All without ever having visited your website.

We optimised Ittah Traditional Thai Massage’s GMB through completing their listing in full, perfecting their description, uploading compelling photos, and collecting 5-star Google reviews.

Here’s what happened…

This is how customers found their listing…

This data shows how many people were able to find Ittah Traditional Thai Massage across a 3-month period.

Their GMB listing was displayed across 20,752 searches.

This is broken down into 3 categories:

  • Direct: Customers who found their listing searching for the business name or address
  • Discovery: Customers who found their listing searching for a category, product or service.
  • Branded: Customers who found their listing searching for a brand related to the business.

Across a 3-month period, 8,477 people found Ittah Traditional Thai Massage by searching for their name or address directly, or 40.8% of total searches during that period. Brand name searches help to improve their chance of turning a lead into a sale. People looking for their brand are likely deeper in the sales funnel, with Google research showing branded keywords have over two times higher conversion rates when compared to non-branded terms.

Ittah Traditional Thai Massage also saw 12,167 people finding them by searching for the products and services they provides, or 58.6% of total searches during that period. Discovery searches represent potential customers who would never have heard of their business without our highly effective local SEO campaign.

A further 108 people, or 0.5% of all searches, found Ittah Traditional Thai Massage through branded search. Branded search gives them the chance to take traffic away from their competitors.

Ittah Traditional Thai Massage GMB Insights

This is what customers searched for to find their listing…

These data reflects the search terms people entered into Google to find Ittah Traditional Thai Massage’s GMB listing.

By optimising their listing to reflect the services and locations they wanted to target, we were able to drive website traffic and foot traffic through local SEO.

Outside of searches for their brand name, we were able to help Ittah Traditional Thai Massage appear for competitive searches like ‘massage Ferntree Gully’ (502 searches), ‘thai massage‘ (464 searches), , and ‘massage near me‘ (281 searches).

When optimised effectively, a GMB listing can be used in the same way as organic SEO, attracting leads through local SEO search terms.

Ittah Traditional Thai Massage GMB Queries

This is where customers viewed their business on Google…

This data shows whether Ittah Traditional Thai Massage’s customers were finding them through a traditional Google search or through a Google Maps search. In total this added up to 35.4 thousand views.

High traffic from Google maps means that people are looking for Ittah Traditional Thai Massage GMB using their mobiles. And with 78% of local mobile searches resulting in either an in-store or online purchase, that’s great for business.

Ittah Traditional Thai Massage GMB Views

This is how customers interacted with their listing…

This data is broken down into action type, split between:

  • Website visits
  • Direction requests
  • Phone calls

With 319 visits to their website, 160 directions on Google Maps, and 125 phone calls across a 3-month period, we helped Ittah Traditional Thai Massage leverage their GMB listing into real, qualified leads.

Ittah Traditional Thai Massage GMB Listing Interactions

This is where customers requested directions from…

This data displays the locations and number of people who requested directions to Ittah Traditional Thai Massage’s business address.

This valuable information shows that areas where people are actively searching for their products and services and can be used by Ittah Traditional Thai Massage to target specific areas and postcodes in their future marketing efforts.

This will reduce future marketing spend by concentrating their resources on the locations proven to be driving traffic. In doing so, Ittah Traditional Thai Massage will work towards lowering their marketing costs, improving their conversion rates, and maximising their ROI.

Ittah Traditional Thai Massage GMB Map Directions

This is how many and how often customers contacted them via phone…

This data shows how many times a customer called Ittah Traditional Thai Massage, broken down by day, across a 3-month period.

The graph shows when customers were reaching out to Ittah Traditional Thai Massage the most, with Wednesday and Thursday being the most popular time to get in contact, across 125 total phone calls.

Ittah Traditional Thai Massage GMB Call Times

This is how many photo views they had…

This data shows how many times Ittah Traditional Thai Massage’s photos were viewed across a 3-month period.

Businesses with photos on their listing receive 42% more direction requests and 35% more click throughs to their website than GMB listings without photos.

As Ittah Traditional Thai Massage operates in a competitive market, the number of photos views for businesses similar to them is also displayed.

In this case we were able to help Ittah Traditional Thai Massage’s images receive 17,530 more photo views than the industry average, or an increase of 459%.

Ittah Traditional Thai Massage GMB Photo Views

Is your business making the most of Local SEO yet?

Here are a few stats to show you just how important local search is for Australian businesses.

  • According to Google, 46% of all searches have a local intent. That’s almost 1 out of every 2 searches looking for local products and services.
  • 50% of people who conducted a local search ended up visiting a physical store within 24 hours.
  • 92% of people will choose a business on the first page of local search results.

If you haven’t started optimising your website or GMB for Local SEO, you’re missing out on valuable traffic that can help your business grow.

So, what are you going to do today to put your business in front of ‘ready to buy’ customers tomorrow?