Google My Business (GMB) is one of the most powerful tools you can use to improve your Local SEO and online visibility.
If you’re a local business, it’s not enough to just claim your GMB listing.
By optimising your listing to appear when consumers in your local area search for products and services online, you can generate free exposure that drives both website traffic and foot traffic.
Take a look at Adelaide based psychological and therapeutic service, Attuned Psychology, to see how important it is to optimise your GMB if you want to boost your local SEO results and generate leads through your listing.
Local SEO Case Study: Attuned Psychology
Did you know that businesses with a complete and accurate GMB listing are:
- 2.7x more likely to be viewed as reputable
- Get 7x more clicks
- 70% more likely to attract in-store visits
- Twice as likely to lead to a purchase
By optimising for local SEO, your potential customers will be able to see:
- Your business name
- Your business address
- Your business phone number
- Photos of your business
- Online reviews
- Directions on Google Maps
This makes it easy for people to call, email or visit your brick and mortar store. All without ever having visited your website.
We optimised Attuned Psychology’s GMB through completing their listing in full, perfecting their description, uploading compelling photos, and collecting 5-star Google reviews.
Here’s what happened…
This is how customers found their listing…
This data shows how many people were able to find Attuned Psychology across a 3-month period.
Their GMB listing was displayed across 19,901 searches.
This is broken down into 3 categories:
- Direct: Customers who found their listing searching for their business name or address
- Discovery: Customers who found their listing searching for a category, product or service.
- Branded: Customers who found their listing searching for a brand related to their business.
Across a 3-month period, 603 people found Attuned Psychology by searching for their name or address directly, or 11.1% of total searches during that period. Brand name searches help to improve their chance of turning a lead into a sale. People looking for their brand are likely deeper in the sales funnel, with Google research showing branded keywords have over two times higher conversion rates when compared to non-branded terms.
Attuned Psychology also saw 4,817 people finding them by searching for the products and services they provide, or 88.6% of total searches during that period. Discovery searches represent potential customers who would never have heard of their business without our highly effective local SEO campaign.
This is what customers searched for to find their listing…
These data reflects the search terms people entered into Google to find Attuned Psychology GMB listing.
By optimising their listing to reflect the services and locations they wanted to target, we were able to drive website traffic and foot traffic through local SEO.
Outside of searches for their brand name, we were able to help Attuned Psychology appear for competitive searches like, ‘psychologist adelaide’ (1,044 searches), ‘psychologist’ (337 searches), and ‘child psychologist adelaide‘ (170 searches).
When optimised effectively, a GMB listing can be used in the same way as organic SEO, attracting leads through local SEO search terms.
This is where customers viewed their business on Google…
This data shows whether Attuned Psychology’s customers were finding them through a traditional Google search or through a Google Maps search. In total this added up to 22.3 thousand views.
High traffic from Google maps means that people are looking for Attuned Psychology using their mobiles. And with 78% of local mobile searches resulting in either an in-store or online purchase, that’s great for business.
This is how customers interacted with their listing…
This data is broken down into action type, split between:
- Website visits
- Direction requests
- Phone calls
With 697 visits to their website, 117 directions on Google Maps, and 270 phone calls across a 3-month period, we helped Attuned Psychology leverage their GMB listing into real, qualified leads.
This is where customers requested directions from…
This data displays the locations and number of people who requested directions to Attuned Psychology’s business address.
This valuable information shows that areas where people are actively searching for their products and services and can be used by Attuned Psychology to target specific areas and postcodes in their future marketing efforts.
This will reduce future marketing spend by concentrating their resources on the locations proven to be driving traffic. In doing so, Attuned Psychology will work towards lowering their marketing costs, improving their conversion rates, and maximising their ROI.
This is how many and how often customers contacted them via phone…
This data shows how many times a customer called Attuned Psychology, broken down by day, across a 3-month period.
The graph shows when customers were reaching out to Attuned Psychology the most, with Friday being one of the most popular times to get in contact, across 266 total phone calls.
This is how many photo views they had…
This data shows how many times Attuned Psychology’s photos were viewed across a 3-month period.
Businesses with photos on their listing receive 42% more direction requests and 35% more click throughs to their website than GMB listings without photos.
As Attuned Psychology operates in a competitive market, the number of photos views for businesses similar to them is also displayed.
In this case we were able to help Attuned Psychology’s images receive 17,960 thousand more photo views than the industry average, or an increase of 801%.
This is how many photos they uploaded compared to their competitors…
This data shows the number of photos we helped upload to Attuned Psychology’s GMB listing compared to those uploaded by their competitors.
We helped Attuned Psychology to beat their industry median for images by over 1300%, creating a GMB listing that is visual and highly engaging.
Is your business making the most of Local SEO yet?
Here are a few stats to show you just how important local search is for Australian businesses.
- According to Google, 46% of all searches have a local intent. That’s almost 1 out of every 2 searches looking for local products and services.
- 50% of people who conducted a local search ended up visiting a physical store within 24 hours.
- 92% of people will choose a business on the first page of local search results.
If you haven’t started optimising your website or GMB for Local SEO, you’re missing out on valuable traffic that can help your business grow.
So, what are you going to do today to put your business in front of ‘ready to buy’ customers tomorrow?