Cancellation Terms and Conditions
We value your time, our time & the service that we provide.
We request that payments for all services are made prior to the commencement of work on your chosen service.
If you choose to cancel your services AN APPLICABLE CANCELLATION FEE WILL BE APPLIED.
Our cancellation fee is scaled depending on how far into the service contract you are when you choose to cancel. See below for applicable cancellation fees:
Time Period A).
Cancellation within 2 weeks: A cancellation fee of 25% of the total service cost for one contract term.
Time Period B).
Cancellation within 3-6 weeks: A cancellation fee of 40% of the total service cost for one contract term.
Time Period C).
Cancellation after 6 weeks: The full service cost of the contract term will be applied.
The service we provide is to the business you own or manage, therefore, we cannot waive cancellation fees due to personal circumstances.
What to do if you wish to cancel
All cancellations MUST BE SENT IN WRITING to firstname.lastname@example.org.
You will receive a confirmation of cancellation. If you do not receive a confirmation within 48hrs, your request to cancel may not have been received and is not applicable.
If you have not received a confirmation after 48 hours please re-send your request. You may call us to ensure we have received your cancellation request, however, verbal cancellations will not be accepted.
If your second cancellation request is past the initial time period of your first request, you must provide a screenshot of the previously sent email, including a date stamp, for it to be considered.